More Info




Terms and Conditions

Goods

Skye Music Shop is a real music shop as well as an online retailer. Consequently our stock changes daily. We will always have the vast majority of our online goods in stock but occasions may arise when an item ordered is not available for immediate despatch.

We will despatch all in-stock items within 48 hours of order. Any goods which are not currently in stock will be despatched within 7 days and the customer will be notified of the delay.

If customers wish to enquire about the current stock of an item then please either call the shop or send us an email.

Delivery

There is no charge for packaging and we will wherever possible use re-cycled packing materials. Delivery charges will be kept as low as possible and are usually charged at less than cost.

Returns
We hope you are satisfied with your purchase but in the unlikely event you need to return an item :

If any item you receive is incorrect, damaged or faulty then please notify us by telephone or email within 7 days of receipt. The item can then be returned to us in original packaging (or packaging of similair quality) within 28 days for an exchange or full refund.

For full refund we will credit you with  item cost, delivery charge and return delivery costs(Maximum 1.50 without prior approval).
For item exchange we will send out a replacement and refund the return delivery cost (Maximum 1.50 without prior approval).

If you change your mind and wish to return an item then notify us by telephone or email within 7 working days, starting from the day after receipt of goods. The item must be unused and for Cd's and DVD's any seals or wrapping un-opened.  The item can then be returned to us in original packaging (or packaging of similair quality) within 14 days for refund..


 

Nothing in these Terms and Conditions shall affect your statutory rights



Skye Music Shop

Telephone 01478 611980
email :
info@skyemusicshop.com